The Issue
Compensation & Pension Examinations lie at the heart of the VA’s disability programs. Each year, the Veterans Health Administration conducts more than 500,000 medical examinations on behalf of the Veterans Benefits Administration. Due to the sheer number of veterans seeking new or increased disability benefits from VBA, the complexity of the examination process, and the necessity for exam quality, VHA is overwhelmed by a backlog of 500,000+ initial claims and 90,000+ claim appeals all requiring a medical examination. The average initial claim takes 12 to 18 months to resolve, and claim appeals can endure for years.
Medical Examination services offers a turnkey approach to completing Compensation & Pension Examination in a consistent, timely, and cost-effective manner.
The Solution
Leveraging our Veterans
Personalized Healthcare Services model, Medical Examination services offers a community-based approach to completing veterans’ clinical examinations.
We leverage proven administrative processes that
guide the veteran through the examination process; identifying an examiner, making the appointment and rescheduling if necessary, and answering veterans’ questions.
We
ensure examiner satisfaction by offering a competitive and streamlined examiner payment process.
We
deliver consistent, comprehensive, and high-quality examination reports through specialized examiner training, easy-to-understand examination protocols, and proprietary report documentation tools.
We
minimize the VA’s administrative burden by managing the medical file, processing and returning a completed examination report, and supporting required quality assurance processes for validating the quality of the examination reports.
We
offer small business subcontracting support to help Government agencies satisfy their small business contracting goals, meeting service-disabled veteran-owned, 8(a), HUBZone, Tribal Owned, and small disadvantaged business considerations.
For more information about how Medical Examination services can develop a custom-tailored Medical Examination program that delivers timely, cost-effective results, please contact:
Angela Sullivan Louis
Director, Network Operations
Humana Veterans Healthcare Services, Inc.
(502) 301-6991 or
alouis@humana.com 
