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Veteran FAQs
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What is Humana Veterans Healthcare Services (HVHS)?
HVHS, established in 2007, is a wholly owned subsidiary of Humana Military Healthcare Services, Inc. (HMHS).
HVHS was established to focus on administering healthcare benefits to veterans of the uniformed services.
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What is Project HERO?
Project HERO is a demonstration proposal offered by the Department of Veterans Affairs (DVA) HERO stands for
(Health Effectiveness through Resource Optimization). The intent of the demonstration project/ proposal is to develop
a network of health care providers in order to direct eligible veterans to quality care when they can not receive it through
the VA.
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Where will Project HERO be located?
The country is divided into geographic regions called Veterans Integrated Service Networks (VISN). Project Hero
includes four distinct geographical VISNs. They are located in the South (VISN 8), South West (VISN 16), Mid West
(VISN 23) and North West VISN (20). You can see the VISNs listed by Region on the Department of Government
Affairs Web site . List by “Region” to find the individual VISNs.
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When will this program start?
As a partner of the Department of Veteran Affairs, HVHS will begin work on January 2, 2008.
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When will Project HERO-like operations be expanded to the rest of the country?
Project HERO is a demonstration project for the Department of Veteran Affairs. Its expansion to the rest of the
country will depend upon the results obtained from the demo program. No timeline has been established for either
the completion of the evaluation of the demo project or the program’s possible expansion to the rest of the country.
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How will the appointment scheduling process work?
At HVHS, our goal is to ensure continuity of care between the Veteran Administration and the specialty network
providers.
An HVHS associate will contact the veteran within 3 to 4 business days following the receipt of an approved referral
from the VA. The HVHS associate will facilitate a three way phone call between the veteran, the specialty provider
and HVHS to schedule an appointment at a time that is convenient for the veteran. HVHS also has the ability to
schedule an appointment on behalf of the veteran, regardless of whether or not the veteran is on the telephone.
HVHS will also send the veteran a letter, confirming the appointment date and time. If for any reason the veteran
needs to cancel or change this appointment, he/she may contact an HVHS associate at 1-866-458-6630.
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Who should I call with questions?
You can call 1-866-458-6630 to reach an HVHS Customer Care Representative Monday through Friday
from 8:00am – 5:00pm. |
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